Salesforce Certified Field Service Consultant Certificate
Content: 60 multiple-choice/multiple-select questions and up to five unscored questions
Time allotted to complete the exam: 105 minutes (time allows for unscored questions)
Passing score: 63%
Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment
References: No hard-copy or online materials may be referenced during the exam.
Prerequisite: Salesforce Administrator credential and Salesforce Service Cloud Consultant credential
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Salesforce Certified Field Service Consultant Certificate details
About the Salesforce Field Service Consultant Credential
Successful completion of the Salesforce Certified Field Service Exam helps maintain quality and consistency in skills and knowledge within the Salesforce Certified Field Service community.
The objective of the Salesforce Certified Field Service Consultant program is to test and certify qualified implementation consultants, partners, and administrators on their ability to deploy Salesforce Field Service to an organization.
Audience Description: Salesforce Field Service Consultant
The Salesforce Certified Field Service Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud and Salesforce Field Service.
A Salesforce Certified Field Service Consultant designs and deploys solutions that support customer business processes and requirements using the Salesforce Field Service product, managed package, and Salesforce Field Mobile application. The consultant has field service industry experience, mobile solution expertise, and a solid understanding of the Salesforce core object model.
The Salesforce Certified Field Service Consultant has the following experience:
- 1-2 years as a business analyst
- 1+ years in the field services industry
- 2+ years of services and support experience
The Salesforce Certified Field Service Consultant candidate has the experience, skills, knowledge, and abilities outlined below:
- Understand the field service lifecycle
- Differentiate the Salesforce product lines (Service Cloud, Mobile, Platform, Sales Cloud, Salesforce Field Service, Experience, Knowledge)
- Build Salesforce Field Service solutions that are scalable and maintainable:
- Scheduling and optimization
- Resource management
- Asset management
- Inventory management
- Work Order and Service Appointments lifecycle management
- Contracts, entitlements, and warranties
- Mobility (mobile flow use cases)
- Service reporting
- Maintenance plans
A candidate for this exam will likely need assistance with:
- Complex schedule/route optimization
- Service territories planning and management best practices
A candidate for this exam is not expected to know or do the following:
- Integration with third-party systems
- Custom code such as Apex, Lightning Web Components (LWC)
- Fleet optimization
- Mobile deployment (MDM device strategy)
Typical job roles of a Salesforce Certified Field Service Consultant candidate may include:
- Consultant
- Mobile Solution Designer
- System Analyst
- Technical Architect
- Service Cloud Administrator
- Field Service Operations Manager
- Service Desk Manager
