Salesforce Certified Field Service Lightning Consultant Certificate
Content: 60 multiple-choice/multiple-select questions
Time allotted to complete the exam: 90 minutes
Passing score: 70%
Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment
References: No hard-copy or online materials may be referenced during the exam.
Prerequisite: None
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Salesforce Certified Field Service Lightning Consultant Certificate details
A Salesforce Field Service Lightning Consultant has proven experience with the administration and configuration of a Salesforce application and is capable of consulting with customers on Field Service operations. Additionally, the consultant is capable of implementing Salesforce Service Cloud and Field Service Lightning solutions in a customer facing role.
The consultant is able to design and deploy solutions that support Field Service business processes and requirements using Salesforce applications. The consultant has experience designing solutions using the Field Service Lightning functionality and can lead the design of these solutions within a customer organization. The consultant has field service industry experience, mobile solution expertise, and a solid understanding of Salesforce applications including the knowledge needed to implement multiple applications in common customer scenarios.
The consultant should have approximately 2–5 years of experience as a Senior Business Analyst in addition to a minimum of 2 years in a Field Service environment, and has developed the skills outlined below:
- Field Service Life Cycle
- Explain the Salesforce product lines (Service Cloud, Communities, Knowledge, Mobile, Platform, Sales Cloud, Field Service Lightning)
- Design and implement successful Field Service solutions
- Build Field Service solutions that are scalable and maintainable:
- Scheduling and optimization
- Resource management
- Asset management
- Inventory management
- Work Order and Service Appointments lifecycle management
- Contract, entitlements, and warranty
- Mobility
- Quoting and invoicing
- Prescribe business process optimization based on Field Service Lightning capabilities and customer needs
