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A company employs a team of customer service agents to provide telephone and email support to customers.
The company develops a webchat bot to provide automated answers to common customer queries.
Which business benefit should the company expect as a result of creating the webchat bot solution?

For a machine learning progress, how should you split data for training and evaluation?

HOTSPOT –
You are developing a model to predict events by using classification.
You have a confusion matrix for the model scored on test data as shown in the following exhibit.

Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.
Hot Area:

TP = True Positive.
The class labels in the training set can take on only two possible values, which we usually refer to as positive or negative. The positive and negative instances that a classifier predicts correctly are called true positives (TP) and true negatives (TN), respectively. Similarly, the incorrectly classified instances are called false positives (FP) and false negatives (FN).

Box 2: 1,033 –

FN = False Negative –
Reference:
https://docs.microsoft.com/en-us/azure/machine-learning/studio/evaluate-model-performance

You build a machine learning model by using the automated machine learning user interface (UI).
You need to ensure that the model meets the Microsoft transparency principle for responsible AI.
What should you do?

HOTSPOT –
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

Anomaly detection encompasses many important tasks in machine learning:
Identifying transactions that are potentially fraudulent.
Learning patterns that indicate that a network intrusion has occurred.
Finding abnormal clusters of patients.
Checking values entered into a system.
Reference:
https://docs.microsoft.com/en-us/azure/machine-learning/studio-module-reference/anomaly-detection

HOTSPOT –
To complete the sentence, select the appropriate option in the answer area.
Hot Area:

Reliability and safety:
AI systems need to be reliable and safe in order to be trusted. It is important for a system to perform as it was originally designed and for it to respond safely to new situations. Its inherent resilience should resist intended or unintended manipulation. Rigorous testing and validation should be established for operating conditions to ensure that the system responds safely to edge cases, and A/B testing and champion/challenger methods should be integrated into the evaluation process.
An AI system’s performance can degrade over time, so a robust monitoring and model tracking process needs to be established to reactively and proactively measure the model’s performance and retrain it, as necessary, to modernize it.
Reference:
https://docs.microsoft.com/en-us/azure/cloud-adoption-framework/innovate/best-practices/trusted-ai

DRAG DROP –
Match the types of AI workloads to the appropriate scenarios.
To answer, drag the appropriate workload type from the column on the left to its scenario on the right. Each workload type may be used once, more than once, or not at all.
NOTE: Each correct selection is worth one point.
Select and Place:

Box 3: Natural language processing
Natural language processing (NLP) is used for tasks such as sentiment analysis, topic detection, language detection, key phrase extraction, and document categorization.
Reference:
https://docs.microsoft.com/en-us/azure/architecture/data-guide/technology-choices/natural-language-processing

You are designing an AI system that empowers everyone, including people who have hearing, visual, and other impairments.
This is an example of which Microsoft guiding principle for responsible AI?

DRAG DROP –
Match the Microsoft guiding principles for responsible AI to the appropriate descriptions.
To answer, drag the appropriate principle from the column on the left to its description on the right. Each principle may be used once, more than once, or not at all.
NOTE: Each correct selection is worth one point.
Select and Place:

Box 1: Reliability and safety –
To build trust, it’s critical that AI systems operate reliably, safely, and consistently under normal circumstances and in unexpected conditions. These systems should be able to operate as they were originally designed, respond safely to unanticipated conditions, and resist harmful manipulation.

Box 2: Accountability –
The people who design and deploy AI systems must be accountable for how their systems operate. Organizations should draw upon industry standards to develop accountability norms. These norms can ensure that AI systems are not the final authority on any decision that impacts people’s lives and that humans maintain meaningful control over otherwise highly autonomous AI systems.

Box 3: Privacy and security –
As AI becomes more prevalent, protecting privacy and securing important personal and business information is becoming more critical and complex. With AI, privacy and data security issues require especially close attention because access to data is essential for AI systems to make accurate and informed predictions and decisions about people. AI systems must comply with privacy laws that require transparency about the collection, use, and storage of data and mandate that consumers have appropriate controls to choose how their data is used
Reference:
https://docs.microsoft.com/en-us/learn/modules/responsible-ai-principles/4-guiding-principles

HOTSPOT –
To complete the sentence, select the appropriate option in the answer area.
Hot Area: